Frequently Asked Questions
Everything you need to know about shopping with GIZIA, from shipping to style advice.
What is the estimated delivery time for my order?
Orders are typically processed within 24-48 hours. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How can I return an item that doesn't fit?
We offer a 14-day return policy for all unworn items with original tags attached. Simply log into your account, initiate a return request, and use the provided prepaid shipping label to send the item back to us.
Which payment methods do you accept?
GIZIA accepts all major credit cards including Visa, Mastercard, and American Express. We also support secure checkout via PayPal, Apple Pay, and Klarna for flexible installment payments.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections often feature tailored silhouettes, we recommend comparing your body measurements to our chart for the most accurate fit.
Do you ship internationally?
Yes, GIZIA ships to over 100 countries worldwide. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the customer upon delivery.
Are your products authentic and of high quality?
Quality is at the heart of GIZIA. We guarantee that all items sold on our official store are 100% authentic and manufactured using premium materials and rigorous craftsmanship standards.